RETURNS & EXCHANGES

After 14 days, unfortunately we cannot offer you a refund.
Any item that is returned 14 days after delivery will be issued an online store credit only up to 30 days.
Items must be received in original condition - unworn, unwashed, with all tags still attached.
All sale items, intimates, gift cards and jewelry are FINAL SALE.
Use of discount codes are considered SALE items and therefore cannot be refunded.

All returns must meet the requirements below:

You must request an RMA # and send back within 14 days of receiving your order here at https://shopmekocom.returnscenter.com/
Once a return label is issued, you have 48 hours to have it scanned into USPS. After 48 hours the label will be null and void.
Merchandise must be unworn, unwashed, unaltered and in brand new condition. No damage or signs of wear, Dog or Cat hair, stains; makeup, self-tanner, perfume, cigarette odor etc.
Merchandise must have all tags attached or it will not be accepted.
We are not responsible for items not received. Shipping charges are non-refundable.
Please allow up to 7 business days after we receive your return (not including weekends and holidays) for your Store Credit or refund to be issued. Once your return is processed, you will receive a Store Credit in the form of an e-Gift Card, which does not expire. Please only inquire about the status if more than 7 business days have passed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 5-7 days.
We will then also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days according to your bank.
Eligible items may be returned for a full refund to the original form of payment if returned within 14 days of receipt - if you use both a gift card and a credit card and you are returning merchandise you will be credited in the form of a new gift card. The new gift card for the refund amount will be emailed to the email address on the order. If you used both a gift card and a credit card, the gift card will be refunded first and the remaining balance will be refunded to the credit card used on the order.
If you have not received your return label, please wait 48 hours before reaching out to our Customer Service team.

If you haven’t received a refund yet, please recheck your bank account or please contact us at Info@shopmeko.com.

Sale items CANNOT be refunded.
Use of discount codes are considered SALE items and therefore cannot be refunded.

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at orders@shopmeko.com

To return your product simply log into your account and follow instructions.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you are unhappy with your item, we can offer you online store credit only within 30 days.
Online Store Credit cannot be transferred to another person or account.
To receive Online Store Credit, you must select "Store Credit" as a refund method during the return process on our return portal.

We thoroughly inspect all garments prior to shipping. In the rare instance that the item is defective or damaged when you receive it, please contact us immediately at orders@shopmeko.com. We will replace it with the same item in the same size.
Please note that garments that are damaged as a result of wear and tear are not considered faulty. We cannot issue a refund for a damaged item until the item is sent back to us for inspection.

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